Refund and Returns Policy Effective Date: January 7, 2025 Address: 351 2nd St NW #103, Altoona, Iowa (IA)

At FuzzToPinn, we are committed to ensuring customer satisfaction through a clear and fair refund and returns process. This policy outlines the conditions, steps, and timelines for returns and refunds.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request is initiated within 30 days of receiving the product.

  • The item is unused, undamaged, and in its original packaging.

  • All tags, manuals, and accessories included with the product are returned.

  • A valid proof of purchase, such as an order confirmation or receipt, is provided.

Certain items are non-returnable unless defective or damaged upon receipt. These include:

  • Gift cards and downloadable software.

  • Perishable goods and personalized products.

  • Final sale or clearance items.

2. Initiating a Return

Customers can initiate a return by:

  1. Contacting Customer Support: Email info@fuzztopinn.com with your order number, reason for return, and any supporting evidence (e.g., photos of damaged items).

  2. Receiving Authorization: Our team will review the request and provide a Return Authorization (RA) number and instructions if approved.

  3. Packaging the Item: Securely pack the item in its original packaging, including the RA number inside the package.

  4. Shipping the Item: Use a trackable shipping method to send the item to the address provided in the return instructions. Retain proof of shipment.

3. Refund Process

Refunds are processed within 7-10 business days after the returned item is received and inspected. Customers will receive a confirmation email once the refund is issued. Refunds are typically issued to the original payment method. Note:

  • Shipping fees are non-refundable unless the return is due to a defect or an error by FuzzToPinn.

  • Refunds may take additional time to reflect in your account, depending on your payment provider.

4. Exchanges

Exchanges are allowed for items of equal or lesser value, subject to stock availability. If the desired item is unavailable, customers may opt for a refund or store credit.

5. Damaged or Defective Items

If an item arrives damaged or defective:

  • Notify us within 7 days of receiving the product by emailing info@fuzztopinn.com.

  • Include detailed photos of the damage or defect, along with the packaging and shipping label.

  • FuzzToPinn will provide a resolution, such as a replacement, repair, or full refund.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective product or an error by FuzzToPinn.

  • For defective items, FuzzToPinn will cover the cost of return shipping or provide a prepaid label.

7. Holiday Returns Policy

Items purchased between November 15 and December 31 qualify for extended returns until January 15 of the following year. Standard eligibility and return procedures apply.

8. Contact Information for Returns

For questions or assistance with returns and refunds, contact us at: