Shipping Policy Effective Date: January 7, 2025 Address: 351 2nd St NW #103, Altoona, Iowa (IA)

At FuzzToPinn, we are dedicated to delivering your purchases promptly and securely. This Shipping Policy provides an overview of the available shipping options, costs, timelines, and conditions to ensure transparency and customer satisfaction.

1. Shipping Methods

FuzzToPinn offers multiple shipping options to meet diverse customer needs:

a. Standard Shipping

  • Delivery Time: 5-7 business days.

  • Features: Cost-effective option with tracking included.

  • Use Case: Suitable for non-urgent orders.

b. Expedited Shipping

  • Delivery Time: 3-5 business days.

  • Features: Faster delivery with priority handling.

  • Use Case: Ideal for customers needing quicker delivery.

c. Express Shipping

  • Delivery Time: 1-3 business days.

  • Features: Premium service with real-time tracking and signature confirmation.

  • Use Case: Best for urgent or high-value orders.

2. Shipping Costs

Shipping costs are calculated based on:

  • Weight and Dimensions: Larger and heavier packages incur higher fees.

  • Destination: International shipments generally cost more than domestic deliveries.

  • Shipping Method: Faster delivery options, such as expedited and express, are priced higher.

Customers will see the final shipping charges at checkout before confirming their order.

3. Free Shipping Policy

FuzzToPinn offers free standard shipping for orders exceeding a specific value threshold, which may vary based on promotions or location. Free shipping does not apply to expedited or express options unless explicitly stated.

4. Delivery Areas

We ship to most locations worldwide. However, certain areas may have restrictions due to logistical or regulatory challenges. Customers are responsible for providing accurate and complete shipping information. FuzzToPinn is not liable for:

  • Failed deliveries due to incorrect or incomplete addresses.

  • Additional costs incurred for address corrections after shipment.

5. International Shipping

For international orders:

  • Customers are responsible for customs duties, import taxes, and other fees imposed by their destination country.

  • Delivery timelines may vary depending on customs clearance processes.

  • FuzzToPinn is not liable for delays caused by customs or regulatory requirements.

6. Tracking and Notifications

All orders include tracking information, which will be provided via email once the package is dispatched. Customers can monitor the shipment status through the carrier’s website using the tracking number provided. Notifications include:

  • Order Confirmation: Acknowledgment of the placed order.

  • Shipping Confirmation: Dispatch details with tracking information.

  • Delivery Confirmation: Notification upon successful delivery.

7. Delivery Timelines

Estimated delivery times are calculated from the date of shipment, not order placement. Factors influencing timelines include:

  • Carrier delays due to weather or other unforeseen circumstances.

  • Peak periods such as holidays.

  • Customs processing for international shipments.

8. Lost or Damaged Shipments

In the rare event of a lost or damaged shipment, FuzzToPinn will take the following steps:

a. Reporting

  • Customers must report lost or damaged items within 7 days of the expected delivery date.

  • Include the order number, tracking details, and photos (if applicable).

b. Investigation

  • FuzzToPinn will work with the carrier to locate the package or verify damages.

c. Resolution

  • For lost packages: A replacement or full refund will be issued.

  • For damaged items: Customers may choose between a replacement, refund, or store credit.

9. Undeliverable Packages

Packages returned to FuzzToPinn due to incorrect addresses, customs issues, or refusal of delivery will be handled as follows:

  • Reshipping: Customers may need to pay additional shipping fees to resend the package.

  • Refunds: Refunds for returned items will exclude original shipping costs unless the error was on FuzzToPinn’s part.

10. Multiple Shipments

Orders containing multiple items may be shipped separately depending on stock availability and warehouse locations. Customers will receive separate tracking numbers for each shipment.

11. Signature Requirements

Certain high-value or sensitive orders may require a signature upon delivery. Customers will be informed at checkout if this applies to their shipment.

12. Shipping Restrictions

FuzzToPinn complies with international trade regulations and cannot ship to:

  • Embargoed countries or regions.

  • P.O. boxes (for expedited or express shipping options).

  • Addresses restricted by carriers or local authorities.

13. Customer Responsibilities

To ensure smooth delivery, customers are responsible for:

  • Providing accurate and complete shipping information.

  • Monitoring tracking updates and ensuring availability to receive the package.

  • Communicating with the carrier for rescheduling or special delivery instructions if needed.

14. Returns Due to Shipping Issues

If a package is returned to FuzzToPinn due to carrier-related issues or unforeseen circumstances, our team will:

  • Investigate the issue with the carrier.

  • Reship the order at no additional cost if the carrier is at fault.

15. Support and Assistance

For shipping-related inquiries or assistance, contact our customer support team:

  • Email: info@fuzztopinn.com

  • Phone: (515) 967-7740

  • Live Chat: Available via our website during business hours.

16. Changes to Shipping Policy

FuzzToPinn reserves the right to amend this Shipping Policy at any time. Updates will be posted on our website, and significant changes will be communicated via email. Continued use of our services after updates signifies acceptance of the revised terms.

17. Contact Information

For questions or concerns about this Shipping Policy, contact us at: